Return Policy

At Creativeartshirts, operated by HUGO ECHOMARKET LLC, we believe that shopping for children’s clothing should always feel reassuring and worry-free. Every item we create is designed with comfort, care, and everyday practicality in mind. If something doesn’t feel right with your order, this Return & Exchange Policy explains how we handle returns and exchanges in a fair, clear, and transparent way.

1. Return & Exchange Timeframe

We offer a 30-day return and exchange window, starting from the date your order is delivered. Requests submitted after this period may not be eligible for return or exchange.

2. Return Eligibility Requirements

To ensure quality and fairness for all customers, returned items must meet all of the following conditions:

• Request Timing
  Return or exchange requests must be submitted within 30 days of delivery.

• Item Condition
  Products must be unused, unworn, unwashed, and free from stains, odors, or damage.

• Original Packaging
  Items must be returned with original tags, labels, and packaging intact.

• Non-Returnable Items
  The following items are not eligible for return or exchange:

  • Final sale or clearance items

  • Personalized or custom-made products

  • Gift cards

3. Return Process

To ensure a smooth and efficient return experience, please follow these steps:

1. Submit a Request
   Email our support team at support@creativeartshirts.com with the subject line
   “Return Request – Order #”.
   Please include your order number, the item(s) you wish to return or exchange, and the reason for your request.

2. Wait for Authorization
   Once your request is reviewed and approved, we will send you detailed return instructions.
   Please do not send items back without authorization, as this may result in delays or rejection.

3. Pack Securely
   Carefully package the item to prevent damage during transit.

4. Ship the Item
   Send the return according to the instructions provided by our support team.

4. Return Shipping Responsibility

• Customer-Initiated Returns
  If the return is due to personal preference, size selection, or change of mind, return shipping costs are the responsibility of the customer.

• Our Responsibility
  If the item you received is defective, damaged, or incorrect, Creativeartshirts will cover the return shipping cost or provide a replacement at no additional charge.

5. Exchanges

We are happy to offer exchanges for a different size or color, subject to product availability. When submitting your request, please clearly indicate that you are requesting an exchange.

To help you receive your preferred item as quickly as possible, we may recommend placing a new order while your original item is being returned.

6. Inspection & Refund Processing

• Inspection Period
  All returned items are inspected within 7 business days after arrival at our facility.

• Approved Returns
  Once approved, refunds are issued to the original payment method used at checkout.

• Rejected Returns
  Items that do not meet our return requirements may be returned to the customer at their expense.