Refund Policy

At Creativeartshirts, your satisfaction and trust truly matter to us. As a children’s apparel brand, we understand how important it is for parents to shop with confidence and peace of mind. This Refund Policy is designed to clearly explain when refunds are available, how they are reviewed and processed, and what you can expect at each step of the refund journey.

Our goal is to ensure a fair, transparent, and stress-free experience for every customer.

1. Refund Eligibility

Refunds may be approved under the following circumstances:

Approved Returns

Once a returned item is received by our team and successfully inspected, a refund will be issued if the product meets all return conditions. Items must be:

• Unused, unworn, and unwashed

• Free from stains, odors, or damage

• Returned with original tags, labels, and packaging intact

Order Cancellations

If you request to cancel your order before it enters processing or fulfillment, you are eligible for a full refund. Once production or shipping has begun, cancellations may no longer be possible.

Defective or Damaged Items

If your child’s clothing arrives with a manufacturing defect, damage caused during transit, or an incorrect item, you are eligible for:

• A full refund, or

• A replacement at no additional cost

In such cases, we may request photos or supporting information to help us resolve the issue quickly.

2. Inspection & Approval Process

To ensure fairness and quality control, all returned items go through a structured review process:

Return Confirmation

Once your return package is delivered to us, you will receive an email confirming that we have received your item.

Quality Review

Our team carefully inspects returned items within 72 hours of receipt to verify that they meet our return eligibility requirements.

Status Notification

After inspection, you will be notified by email whether your refund has been approved or declined. If a refund is not approved, we will explain the reason and provide next steps where applicable.

3. Refund Method & Timeline

Original Payment Method

All refunds are issued to the original payment method used at checkout. For security reasons, we are unable to send refunds to a different account or payment method.

Processing Time

Once approved, refunds are processed by Creativeartshirts within 7 business days.

Bank or Provider Processing

Please note that your bank, credit card issuer, or payment provider may require an additional 3–5 business days to reflect the refunded amount on your statement. Processing times may vary depending on the provider.

4. Partial Refunds

In certain situations, only a partial refund may be issued. This may include, but is not limited to:

• Items returned with signs of wear, washing, damage, or missing components not caused by our error

• Returns submitted or received more than 30 days after the delivery date

• Items that do not fully meet return condition requirements

Partial refunds are assessed on a case-by-case basis and will be clearly explained if applicable.

5. Late or Missing Refunds

If you have not received your refund within the expected timeframe:

1. Please check your bank account or payment provider first, as posting times may vary.

2. Contact your bank or card issuer to confirm whether the refund is pending.

3. If the issue remains unresolved, feel free to reach out to our support team, and we will be happy to assist you.

6. Contact & Support

If you have any questions regarding refunds, returns, or payment processing, our customer support team is always here to help and guide you through the process.

Email: support@creativeartshirts.com

We are committed to making every experience with Creativeartshirts safe, fair, and reassuring—because your child’s comfort and your trust matter to us.